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Refund Policy

At Cyber Hoplite, your trust and satisfaction are our highest priorities. We are dedicated to delivering top-quality cybersecurity services and maintaining transparency in all our interactions. To ensure clarity, we have outlined our policies on refunds, cancellations, and rescheduling below. 

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If you have any questions or concerns, please do not hesitate to contact us.

We are here to assist you.

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Refunds

Money-Back Guarantee ​

We stand behind the quality of our services and offer a money-back guarantee under the following conditions: 

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  • Eligibility Period: 

    • Refund requests may be submitted from the date of purchase up to 7 days after the service has been delivered. 

  • Service Completion: 

    • For services involving multiple sessions or modules, refunds are only eligible if less than 30% of the program has been completed. 

  • Feedback Requirement: 

    • To process your refund, we require a written explanation detailing the reason for your request. Your feedback is invaluable in helping us improve. 

  • Exclusions: 

    • Refund requests made beyond the 7-day post-service window will not be eligible. ​

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Cancellations and Reschedules 

We understand that plans may change, and we strive to be accommodating. 

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Policy for Cancellations and Reschedules: ​

  • You may cancel or reschedule your service anytime before the scheduled date and time. 

  • Requests can be made by contacting us directly via: 

  • Approved cancellations will receive a full refund, and approved reschedules will be arranged at no additional cost. 

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Missed Cancellations or Reschedules: ​

  • Requests made after the scheduled service time will not be eligible for a refund or reschedule. 

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No-Show Policy ​

We value the time and effort of all parties involved. 

  • Definition of a No-Show: 

    • A "no-show" is defined as failure to attend a scheduled service within 30 minutes of the agreed start time without prior notice. 

  • Refund and Reschedule Eligibility: 

    • Refunds cannot be provided for no-shows. 

    • No-shows also forfeit the ability to reschedule, and the full cost of the service will be applied. 

To avoid being marked as a no-show, we encourage you to notify us in advance if your availability changes. 

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Excluded Services 

Please note that any complementary services, products or gifts are excluded from this refund policy and are not eligible for refunds or compensation. 

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How to Request a Refund or Reschedule 

If you need to request a refund, cancel, or reschedule a service, please contact us through one of the following methods: ​

  • Phone: (302) 219-7670 ​

We are committed to responding to your request promptly, typically within 7 business days. 

 

Our Commitment to You 

We are dedicated to addressing your concerns and ensuring your satisfaction with our services. Thank you for choosing Cyber Hoplite as your trusted cybersecurity partner!

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